General conditions of sale
Article 1 SCOPE OF
1.1 The general conditions of sale are intended to govern the relationship between the company WHITEFRONTIER LTD and the Internet user, hereinafter referred to as the customer.
1.2 The dispatch of the order to the customer implies the customer's acceptance of these general conditions of sale in their entirety, to the exclusion of any other term or conditions. The customer declares to have the capacity to enter into a contract with WHITEFRONTIER LTD on the basis of the general conditions of sale. The customer guarantees that all information provided is accurate.
1.3 Registration on the shop.whitefrontier.ch website, online shop is reserved for people with the capacity to perform legal acts. The data required for registration must be complete and truthful. Each customer is responsible for updating their data themselves.
Article 2 PRODUCTS
2.1 The products sold are described on the shop.whitefrontier.ch website. The characteristics of the items and explanatory notes are given for information only and do not constitute contractual documents. The photographs appear on the shop.whitefrontier.ch website for illustrative purposes and are not part of the contractual conditions. WHITEFRONTIER LTD declines all responsibility for any errors or omissions related to the images or notices appearing on its online shop.
2.2 The goods sold are of impeccable quality. The products are marketed with no guarantee other than that of the manufacturer.
Article 3 PRICES
3.1. The prices displayed on the shop.whitefrontier.ch site include VAT at the rates in effect when the order is placed. The prices are set in Swiss francs.
3.2. WHITEFRONTIER LTD reserves the right to change its prices at any time. However, the price invoiced for the products delivered is that in force on the date of the order. This appears on the order confirmation sent to the customer.
3.3. Promotional discounts offered as part of commercial actions on the shop.whitefrontier.ch site are deducted directly from the amount of the invoice. Promotional discounts and loyalty points or any other form of promotion is only valid as a reduction in future invoices. Loyalty points, promotional discounts and credit notes are valid for a maximum of twelve months after issue and expire without compensation and notice.
3.4. Product offers are only valid as long as they are visible on the shop.whitefrontier.ch website and within the limits of available stock.
3.5 WHITEFRONTIER LTD reserves the right to modify its prices and conditions at any time and without notice.
3.6. WhiteFrontier LTD can in no way be held responsible in the event of a computer bug modifying the price of one or more items without its knowledge. WhiteFrontier LTD thus reserves the right to cancel an order if the amount is not in accordance with the prices normally set for the products and/or the delivery costs.
Article 4 ORDER
4.1. The order becomes irrevocable after its acceptance by WHITEFRONTIER LTD. The customer receives an order confirmation by e-mail.
4.2. In exceptional circumstances, including insolvency or incorrect information, WHITEFRONTIER LTD reserves the right to refuse a customer's order.
4.3 WhiteFrontier LTD can in no way be held responsible in the event of a computer bug modifying the order without its knowledge. WhiteFrontier LTD thus reserves the right to cancel an order if the amount is not in accordance with the prices normally set for the products and/or the delivery costs.
Article 5 PAYMENT
5.1. The customer has the choice between payment by credit card (EuroCard/MasterCard or Visa), Paypal, Twint, Apple Pay, Google Pay. This method of payment is only available for orders placed from Swiss territory.
5.2. For new customers or when the customer already has an outstanding balance, WHITEFRONTIER LTD reserves the right to request prepayment of the order.
Article 6 SECURE PAYMENT AND DATA PROTECTION
6.1. All payments made are secure. The information entered for the payment is encrypted (https). WHITEFRONTIER LTD has no possibility of having access to it.
6.2. The use of personal data relating to the customer by WHITEFRONTIER LTD complies with the legislation in force, in particular the law on data protection. These are treated confidentially and securely.
6.3. WHITEFRONTIER LTD processes and retains only the data necessary for the proper performance of its services and the invoicing thereof. The saved personal data facilitates the purchase of new items by the customer and guarantees the smooth running of the commercial transaction. Under no circumstances will this data be passed on to third parties.
Article 7 DELIVERY
7.1. Deliveries are made only on the territory of Switzerland and Liechtenstein. The products are sent to the delivery address indicated by the customer during the ordering process. Upon transmission of the order, the customer acknowledges having read the general conditions of sale and accepts them.
7.2. For deliveries in Switzerland and Liechtenstein, the products are delivered by Swiss Post or other carriers. Typically, items are available and delivered within 3-8 business days. If an item cannot be delivered, the customer is informed by email.
7.3. In Switzerland, there is no delivery on Sundays, national and cantonal holidays.
7.4. The delivery times indicated by WHITEFRONTIER LTD are provided as an indication. WHITEFRONTIER LTD endeavours to respect them. However, exceeding them cannot lead to the cancellation of the order by the customer, nor justify a claim for compensation or a late payment penalty.
7.5. WHITEFRONTIER LTD is not responsible for the theft of the goods once deposited by the Post Office. If in doubt about the security of the letterbox, it is the customer's responsibility to request signed delivery. At the time of delivery of the goods or of their deposit in front of the customer's domicile, the profits and risks (in particular of theft, deterioration by third parties, bad weather) are transferred to the customer.
7.6. Delivery notes and invoices are sent electronically whenever possible.
Article 8 PACKAGING
8.1. The customer is responsible for the disposal of glass bottles, whether returnable or not, boxes and packaging.
Article 9 DELIVERY COSTS
9.1. Packaging and delivery costs are the responsibility of the customer. They are indicated in the "cart" section of the order form and are calculated according to the weight of the package(s).
9.2. For Switzerland, shipping costs are accounted for as a flat rate depending on the delivery method chosen and the weight of the items purchased per order. We invite you to consult the “CONDITIONS OF DELIVERY” section for detailed information.
9.3. If products are not available at the time of delivery, they will not be sent later or replaced by others. The quantity actually delivered appears on the delivery note as well as on the invoice. In the event of missing items or reduced quantities, the customer cannot claim either compensation or damages. If an invoiced item cannot be delivered, the corresponding amount is refunded to the customer. There is no new delivery and the customer cannot claim damages.
Article 10 PROPERTY
10.1. The goods remain the property of WHITEFRONTIER LTD until payment of the invoice.
Article 11 RIGHT TO RETURN
11.1. It is the customer's responsibility to check the goods upon delivery. If unfortunately the goods should arrive at the customer’s domicile in poor condition, WHITEFRONTIER LTD will process the case upon receiving photographic proof and explanations sent by email of the damaged goods within 48 hours.
11.2 If the customer orders by mistake, the goods will neither be taken back nor reimbursed.
Article 12 APPLICABLE LAW AND JURISDICTION
12.1 These general conditions of sale as well as the contracts concluded in application are governed by Swiss law.
12.2 In the event of a dispute, the appropriate jurisdiction is the legal forum of the company WHITEFRONTIER LTD, rue du Levant 99, 1920 Martigny.
E-mail : firstname.lastname@example.org.
Article 13 CHANGES TO THE GENERAL CONDITIONS
13.1. These Terms and Conditions may be amended at any time by WHITEFRONTIER LTD.
13.2. Customers are responsible for regularly informing themselves of the content and any changes to these general conditions.
Last update: 02 January 2023