Can I ask you a question?
WhiteFrontier is a small team. We try to answer your emails as quickly as possible, but to save time, we have grouped most of your questions together and answered them. If you still have questions, don't hesitate to contact us at email@example.com
When will I receive my order?
WhiteFrontier deliveries go out on Mondays, Wednesdays and Fridays. Once they've left, they will take 1-3 days to arrive at your doorstep.
Can you deliver anywhere in Switzerland?
Yes, absolutely—even all the way to the depths of Graubünden. Crazy, right?
Do you deliver outside Switzerland?
Unfortunately not. We made the choice to stay local, but never say never…
How much is delivery?
- Orders less than CHF 100: CHF 12
- All orders CHF 100 or more: free
- Gift voucher delivery: CHF 5
Where is my order?
You should have received a tracking number when we sent your order. You can use the tracking number to track your package and imagine yourself sitting on the sofa enjoying one of our beers. And that's going to be pretty great.
Can I return my order?
Unfortunately, we do not accept returns.
How should I store my beers?
The best thing to do is always keep your beers cold. A cellar can do the trick, but storing beers above 15 degrees is not advisable. And don't leave your beers outside in the winter because it might get too cold, and that's no good, either. Somewhere between 5-15° is ideal.
How can I be sure my beers won't arrive broken?
Yes, bottles are of course fragile. This is why we advise you to buy cans instead (see our article on cans vs bottles). That said, if you want to buy bottles, no worries, but there is a very small additional risk of breakage. If you receive a package with one or more broken beers, take a picture of the box and send it to us with your order number and as much detail as possible at firstname.lastname@example.org.
I haven't received part of my order.
There shouldn't be anything to worry about. For heavy parcels—and this is the case for beer—La Poste sometimes splits orders into two. This means you might receive your order in two lots. However, if the rest of your order doesn't arrive, be sure to send us an email at email@example.com with your order number.
My beer is past its expiry date. What should I do?
When you package beer, you have to include an expiry date. As well as being mandatory, this date allows us to inform our consumers of the time limit for drinking any given recipe. Hopped beers lose their aromas more quickly than a beer with a high concentration of malt, for example.
That said, you risk absolutely nothing by drinking a beer that's out of date.